Contact Us

You have reached the contact page for Non Gamstop Casinos. Use it to send us a correction, ask about something we have published, query how we rank the casinos on our lists, or tell us that a bonus term or payment method has changed. Messages reach our editorial desk at poweredbygirl.org and are read by the person who maintains the relevant page — this page is written and maintained by William Norwood, and the research on it was last checked on 23 September 2026.

One thing to be clear about before you write: we are a review and comparison publisher, not a gambling operator. We do not hold player accounts, take deposits, pay withdrawals, issue bonuses or verify anyone's identity. If your message is about money in a casino account, we cannot move it. What we can do is explain the process, point you at the right complaints route, and record the problem so it shapes how we cover that brand.

What to include so we can actually help

Short, specific messages get useful answers fastest. If your enquiry concerns a particular operator, include:

1. The casino name as it appears on our page, and the page you were reading.
2. What you were told, and by whom — live chat, email, a terms page, a promotions banner.
3. Dates, in UK format, and amounts in pounds sterling where relevant.
4. What has changed since we published — a withdrawn offer, a new wagering requirement, a payment method that no longer works for GBP accounts.
5. Whether you want a reply, or are simply flagging it for our records.

Please do not send us passwords, full card numbers, copies of your passport or driving licence, or bank statements. We never need them, and no legitimate publisher will ask you for them.

Enquiries we handle, and ones we have to redirect

Where our money comes from

Non Gamstop Casinos earns commission when a reader follows a link to an operator and opens an account. That is how the site is funded, and you should read every recommendation here with that in mind. Commercial relationships do not buy ranking position, a higher editorial rating or the removal of a criticism. If you believe a page reads like an advert rather than an assessment, that is a legitimate reason to contact us and we would rather hear it than not.

Our ratings are editorial judgements made by our team. They are not customer-review averages, and they are not a prediction of what will happen in your account.

Questions readers most often send about the listed casinos

Most contact we receive is about the operators on our non GamStop casino rankings, and nearly always about bonus terms rather than games. Three examples, working down from the top of that list, show the kind of detail we can confirm and the kind we cannot.

Betmica — the headline number that prompts the most emails

Betmica sits first on our list and advertises a welcome offer of 570% up to £5,700 plus 270 free spins. It is on this page's examples because the size of that figure is exactly what generates reader questions. Our answer is always the same: treat the percentage as the maximum the operator will match across the qualifying deposits, not a sum you are handed. Before depositing, check the wagering multiple, which games contribute to it and at what rate, the maximum stake permitted while bonus funds are live, the expiry window, and whether winnings from the spins are capped. The limitation worth stating plainly is that a headline of this scale usually comes with the heaviest playthrough on the list, and the practical cost of clearing it is far higher than the marketing implies. We have researched the published terms; we have not deposited, and we do not guarantee any payout.

Kikibet — a sterling-denominated offer, which matters more than it sounds

Kikibet advertises 350% up to £5,555 and 300 free spins. We use it as an example because the offer is quoted in pounds, which removes one common source of reader confusion — conversion. Where a casino prices its bonus in euros but takes your debit card in sterling, the amount you actually receive moves with the rate and any conversion margin your card issuer applies. The limitation: a GBP-labelled bonus does not by itself mean the account, the cashier and every payment method run in sterling, so confirm the account currency at registration rather than after your first deposit.

Betninja — a flat cash figure instead of a percentage

Betninja advertises a £1,000 bonus and 100 free spins for all new players. It earns its place here because a fixed ceiling is easier to reason about than a multiplier: you can see the maximum before you work out what you would need to deposit. That said, a smaller headline is not automatically a better deal. A £1,000 cap with a 45x requirement can be harder to clear than a larger offer at 30x, and free spins usually carry their own separate wagering and a cap on converted winnings. Check both numbers, not one.

The rest of the list at a glance

Offers quoted in euros or dollars are subject to conversion for a UK player, and all of them are new-customer promotions with minimum deposits, qualifying periods and wagering attached. Terms change without notice; if you find one of these has moved, telling us is genuinely useful.

Money questions we can answer in general terms

We cannot see your cashier, but the mechanics are consistent enough to explain:

• Getting started — there is no charge for reading our pages. Taking part costs whatever the operator sets as a minimum deposit, and a bonus requires you to risk your own money first. Nothing here is free in the sense of costing nothing.
• Paying in — debit cards, bank transfers, e-wallets and, at some offshore sites, cryptocurrency. Availability varies by operator and by country, so verify on the cashier page rather than assuming. PayPal is common at Great Britain-licensed sites and far less so elsewhere; do not assume it is there.
• Fees — the casino may charge nothing while your card issuer or e-wallet still applies a conversion margin on a non-sterling account. That is the charge readers most often miss.
• Getting paid — e-wallets are usually quickest once approved, cards slower, bank transfers slower still. Advertised timings are the operator's claim, not a tested result, and the clock generally starts after verification, not after you press withdraw.
• Limits — daily, weekly and monthly withdrawal caps are normal, and bonus winnings often carry their own separate cashout ceiling.
• Checks — expect identity verification, and on larger sums source-of-funds checks. Uploading documents early usually prevents the delay people write to us about.

What the sites we cover actually offer

If your question is about content rather than cash, the catalogues split into recognisable categories. Slots dominate, ranging from low-volatility titles that pay small and often to high-volatility games and progressive jackpots where the advertised RTP is a long-run average and tells you nothing about a single session. Table games cover blackjack, roulette and baccarat in software form. Live dealer rooms stream the same games with a human croupier and fixed table limits. Nearly all of it runs in a mobile browser, though live tables are the most demanding on connection quality.

Most of these operators also run a sportsbook alongside the casino, and that is a different product with different rules. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports are standard; free bets there usually carry minimum qualifying odds, often around 1.80 in decimal terms, and the stake is not returned with the winnings. Wallets are sometimes shared between casino and sportsbook and sometimes not — worth checking, because a casino bonus may block sports wagering while it is active. CoinPoker sits slightly apart from the others, with poker as its core format rather than slots.

Regulation, eligibility and where to take a complaint

You must be 18 or over to gamble in Great Britain. Operators serving British customers from within the Great Britain market require a UK Gambling Commission licence, and every UKGC-licensed site must be integrated with GAMSTOP, the national self-exclusion scheme. Registering with GAMSTOP for six months, one year or five years blocks your access to all of those sites for the period you chose, and it cannot be lifted early.

Casinos not on GamStop operate under overseas licences — Curaçao is the most common — and are outside the Commission's jurisdiction. Accepting British customers is not the same as being authorised by the UKGC to serve them, and the distinction matters when something goes wrong: you do not have access to the Commission's complaints framework or its licence conditions. Read each operator's own complaints procedure and check whether it names an independent dispute body. If your complaint is about a specific account, raise it with the operator in writing first and keep the correspondence; a publisher cannot arbitrate it.

If gambling has stopped being entertainment, please do not write to us for that. GamCare's National Gambling Helpline is free, confidential and open 24 hours a day on 0808 8020 133. Deposit and loss limits, time-outs and self-exclusion at operator level are worth setting before you need them, and blocking software can restrict access at device level. Our responsible gambling guidance sets out the options in more detail.

Reply times and what happens next

We are a small editorial team, not a support desk, so we read everything but cannot promise a same-day reply. Corrections take priority: if you send evidence that something we published is out of date, we check it against the operator's current terms and update the page with a fresh check date. Complaints about an operator are logged even where we cannot reply individually, and repeated reports about the same brand affect its place on our lists.

If you would rather understand our process before writing, our editorial approach and independence page explains how ratings are reached, and the site terms set out what this site is and is not responsible for. Otherwise, send us the detail and we will take it from there.